Your questions.
Our answers.

Yes. ELNA Private Care offers private primary care consultations, assessments and follow-up from age 14, subject to availability and service criteria. Our team explains fees and membership before your visit. Seeing us does not register you with a family doctor in the public system.

When specialist care is indicated, your doctor can refer you to the on-site public specialist clinic. For ELNA Private Care members, our team helps you book appointments and coordinates follow-up. Appointments depend on medical indication and clinic availability; no timeframe or priority is guaranteed.

Private care welcomes patients aged 14 and over; laboratory services welcome patients from age 3. Tourists and international students are also welcome. Some services have specific criteria; check with our team.

ELNA Private Care consultations are paid services outside RAMQ. The public specialist clinic operates separately: its care is covered by RAMQ for eligible patients, requires a medical referral and depends on availability. ELNA membership does not guarantee GMF registration, priority access or a specific wait time to see a specialist.

Coverage depends on the service and your plan. We provide receipts for eligible services. Direct claims are available with participating insurers; you then pay the portion not covered. Check eligibility before your visit.

No, it is optional. It gives you the member price on à la carte medical services (health assessments, medical consultations and minor urgent-care visits): $60 less per visit. It does not apply to CDL laboratory testing. It is valid for 12 months from the date of purchase. If you choose a package, the price includes the annual membership.

Call 514-787-0055. Our team will help you choose a service and confirm availability, location and fees. An email or inquiry is not a confirmed appointment.

For a minor urgent concern, an appointment can generally be offered within 24 hours, or the same day for a request received before noon. Availability must be confirmed by our team. In immediate danger, call 911.

Testing for urinary tract infections, pregnancy, strep throat, sexually transmitted infections (STIs) and HIV is available without a physician’s requisition under collective prescriptions. Book an appointment with a nurse, who assesses eligibility and performs or arranges the appropriate testing. Treatment is prescribed when required, according to the applicable protocol. With Alliance Santé and Alliance Signature, one test per year is included (up to $150).

Call our team at 514-787-0055. Notice requirements, possible fees and applicable terms will be explained when booking.

No. HR has no access to your results or diagnoses. You discuss your health directly with the care team.

No. Your doctor recommends bloodwork based on your specific needs. Each package includes one set of laboratory analyses. Additional testing is billed separately.

Each package is intended for one individual and is valid for one year. If you have a valid package, your spouse or an immediate family member aged 14 or older receives 10% off the purchase of their own package.

You can give one of your follow-up visits to a person of your choice aged 14 or older who lives in Québec. The visit is for a consultation about a single health concern; it cannot be used for a comprehensive health assessment.